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Terms and Conditions

Terms and Conditions


Effective Date: March 14, 2026
Last Updated: March 14, 2026

Welcome to Khadamat! These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications (User App & Provider App), and services. By using Khadamat, you agree to comply with these terms.

1. Introduction

Khadamat is a platform connecting users with service providers for various household and professional services. These Terms apply to:

  • Website: Information, booking, and account management.

  • User App: Service request and booking management.

  • Provider App: Service acceptance and provider management.

If you do not agree to these Terms, please do not use our services.

2. Definitions

  • "Khadamat" – Refers to the company, website, and mobile applications.

  • "User" – Anyone who registers to book services.

  • "Service Provider" – Professionals offering services through the platform.

  • "Platform" – The Khadamat website and mobile applications.

  • "Booking" – A request made by a user for a service.

3. User Accounts & Eligibility

  • You must be at least 18 years old to use Khadamat.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Providing false information may lead to account suspension.

3.1 Provider Registration

  • Providers must verify their identity and qualifications.

  • Khadamat reserves the right to approve or reject provider applications.

4. Services Offered

Khadamat allows users to book the following services:

  • Home Repairs & Maintenance (Plumbing, Electrical, Cleaning, etc.)

  • Professional Services (Photography, Smart Home Setup, etc.)

  • Personal Care (Salon, Tailoring, etc.)

Khadamat acts only as an intermediary and is not responsible for service quality.

5. Booking & Payments

5.1 Booking Process

  • Users can browse services and book providers through the User App or Website.

  • Service providers receive booking requests via the Provider App.

5.2 Payments

  • Payments can be made via credit/debit card, mobile wallets, or cash (where applicable).

  • Khadamat may hold payments until service completion.

5.3 Refund & Cancellation

  • Users can cancel a booking before service confirmation.

  • Refunds are subject to cancellation policies defined per service.

6. Service Provider Responsibilities

  • Providers must offer timely, professional, and ethical service.

  • Misconduct, delays, or fraud may lead to account suspension.

  • Providers must comply with local regulations and licenses.

7. User Responsibilities

  • Users must provide accurate service details and addresses.

  • Any misuse, fraud, or abusive behavior will lead to account suspension.

  • Users are responsible for ensuring safe access for providers.

8. Privacy & Data Protection

  • Khadamat follows strict data protection policies.

  • User and provider data is collected for booking and payment processing.

  • Khadamat does not share personal information with third parties without consent.

  • Users can request account deletion and data removal.

For full details, refer to our Privacy Policy.

9. Dispute Resolution

  • Users and providers must attempt to resolve issues privately.

  • If unresolved, Khadamat offers customer support mediation.

  • Legal disputes shall be handled in the jurisdiction specified below.

10. Liability & Disclaimers

  • Khadamat is an intermediary and does not provide services directly.

  • We do not guarantee service quality, reliability, or availability.

  • Khadamat is not responsible for damages, injuries, or losses arising from services.

11. Termination of Services

Khadamat may suspend or terminate accounts for:

  • Violation of these Terms.

  • Fraudulent activities.

  • Repeated poor reviews or complaints (for providers).

Users and providers can request account deactivation at any time.

12. Changes to Terms

  • Khadamat may update these Terms at any time.

  • Users will be notified of significant changes.

  • Continued use after updates constitutes acceptance.

14. Contact Information

For any questions or concerns, contact us at:

  • 📧 Email: Bareeq987@gmail.com

  • 📞 Phone: +971582284278

  • 🌐 Website: https://findnfix.online